You may request a return within 30 days after receiving your order.
Return Eligibility
The product should be unused, uninstalled and returned in its original packaging with the included parts and accessories. Products installed, used, altered or damaged after delivery may not qualify for a full refund unless defective.
How to Request a Return
Email sales@lumtrix.eu with your order number and reason for return.
Wait for our return instructions and return address before sending the product.
Package the product securely and use a trackable return service.
Return Shipping Costs
For a change-of-mind return, the customer is responsible for return shipping. If the product is incorrect, defective or damaged in transit, Lumtrix will arrange the appropriate solution and the customer will not be charged return shipping for that reason.
Damaged, Defective or Incorrect Products
Contact us promptly with your order number, a description of the issue and clear photos or video where relevant. We will review the information and arrange a replacement, repair or refund as appropriate.
Refunds
After the returned product is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Banks and payment providers may need additional processing time.
Warranty Claims
Warranty periods vary by product and are shown on the relevant product page. For a warranty claim, retain the product and contact sales@lumtrix.eu with proof of purchase and evidence of the fault. Damage caused by misuse, incorrect installation, operation outside stated specifications or unauthorised modification is not covered.
This policy does not limit mandatory consumer rights under the laws that apply to your purchase.
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