Standard shipping is free for orders delivered within Europe. No minimum order value is required unless a different condition is clearly displayed at checkout.
Estimated Delivery Time
Orders shipped within Europe normally arrive within 3–5 business days. Delivery estimates begin after order confirmation and may vary during public holidays, severe weather, remote-area delivery or other carrier disruptions.
Tracking
When your order is dispatched, available tracking information will be sent to the email address used at checkout. Tracking may take time to update after the carrier receives the parcel.
Delivery Address
Please check your delivery address before placing an order. If it needs to be corrected, contact us as soon as possible. Address changes cannot be guaranteed after dispatch.
Damaged or Missing Parcels
If a parcel arrives damaged, contains the wrong item or does not arrive, contact sales@lumtrix.eu promptly. Include your order number and photos of visible damage so we can investigate with the carrier.
Deliveries Outside Europe
Availability, delivery time and shipping charges for destinations outside Europe are shown at checkout where supported. Import duties, taxes or local charges may apply depending on the destination.
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